Privacy Policy

Introduction

door2dumpster llc (“Door2Dumpster,” “we,” “us,” or “our”) operates the Door2Dumpster mobile app and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our app or services.

By using Door2Dumpster, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the app or services.

Information We Collect

We collect information that is necessary to provide our services, communicate with you, and improve the app.

• Account information

  When you create an account, we collect your name, email address, phone number, and password.

• Profile information

  You may optionally upload a profile photo.

• Addresses

  We collect service addresses, address labels, and latitude/longitude coordinates to schedule pickups and display locations on a map.

• Pickup and service data

  We collect scheduled pickups, dumpster sizes, time slots, order status and history, and completion photos uploaded by drivers when a job is finished.

• Subscription and payment information

  We collect subscription status and transaction details. Payments are processed by Stripe; we do not store full card numbers.

• Device and notification data

  We collect push notification tokens (via FCM and APNs) to send you service updates.

• Location data

  With your permission, we access your device location to place or select addresses on the map. We do not use background location tracking beyond what is needed for that feature.

• Camera and photo library

  With your permission, we access your camera or photo library so you can upload a profile photo. Drivers may also upload completion photos.

• App usage and diagnostics

  We collect basic technical logs and diagnostic information as needed to operate, maintain, and improve the service.

How We Use Information

We use the information we collect for the following purposes:

• Provide and manage pickups and accounts
• Process subscriptions and payments
• Send service notifications (for example, driver on the way, arrived, or completed)
• Provide customer support
• Improve reliability and security
• Comply with applicable law

How We Share Information

We do not sell your personal information. We may share information with the following categories of service providers:

• Hosting and backend services that power the app and store data.
• Stripe for payment processing.
• Firebase / Google for push notifications and related infrastructure.
• Google Maps / Places for map and address features.
• Photo storage providers if images are stored for profile photos or completion photos.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, property, or safety of Door2Dumpster, our users, or others.

Permissions

The app may request the following permissions. You can change these permissions at any time in your device settings.

• Location

  Used for map and address setup. We do not use background location tracking beyond what is needed for the feature.

• Camera / Photos

  Used to upload a profile photo. Drivers may also upload completion photos.

• Notifications

  Optional. Used to send service updates. You can disable notifications in your device settings.

Data Retention

We keep your personal information for as long as your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and personal information by contacting us or using the in-app delete account option.

Your Rights & Choices

• Access and update

  You can access and update your profile information in the app.

• Delete your account

  You can delete your account in the app by going to Profile → Delete Account. You may be asked to confirm your password.

• Contact us

  You can contact us to request access, correction, or deletion of your personal information.

• Manage permissions

  You can manage notification, location, and camera permissions in your device settings.

Children's Privacy

Door2Dumpster is not directed to children under 13 (or 16 where required by local law). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Security

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Users

Your information may be processed, transferred, and stored in the United States or other locations where our service providers operate. By using the app, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: